Terms and Conditions

1. General Information

Silk Ember (“we”, “us”, or “our”) operates this online store. By visiting our site or making a purchase, you engage in our “Service” and agree to comply with these Terms and Conditions.

We reserve the right to update or modify these terms at any time, and such changes will take effect immediately upon posting on the website. It is your responsibility to review this page periodically for updates.

2. Eligibility

By using this website, you confirm that you are at least 18 years old (or the age of majority in your region) and capable of entering into a legally binding agreement.

3. Products and Availability

We make every effort to display our products as accurately as possible, including colors, sizes, and descriptions. However, actual colors may vary depending on your screen settings.
All products are subject to availability, and we reserve the right to limit quantities or discontinue any item at any time.

4. Pricing and Payments

All prices listed on our site are in GBP and include applicable taxes unless stated otherwise.
We accept major credit cards, PayPal, Apple Pay, Google Pay, and other payment methods listed at checkout.
We reserve the right to change prices at any time without prior notice.

5. Shipping and Delivery

Shipping times and costs will vary based on your location. Estimated delivery dates are provided at checkout but are not guaranteed.
Silk Ember is not responsible for delays caused by shipping carriers, customs, or factors beyond our control.

6. Returns and Exchanges

We want you to love your purchase. If you’re not completely satisfied, you may return or exchange eligible items within 30 days of delivery.
Items must be unworn, unwashed, and in original packaging.
For more details, please review our Returns & Exchanges Policy.

7. Intellectual Property

All content on this website — including logos, product images, designs, text, and graphics — is the property of Silk Ember and protected by copyright and trademark laws. You may not reproduce, distribute, or use any material from our site without written permission.

8. Limitation of Liability

Silk Ember will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
To the fullest extent permitted by law, our total liability for any claim shall not exceed the total amount you paid for the product(s) in question.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to learn how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [your country or state]. Any disputes will be handled in the courts of [your jurisdiction].

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:
📧 admin@silkember.co.uk