Shipping Policy

Thank you for shopping with Silk Ember!
We’re committed to delivering your order quickly, safely, and affordably.
Please read our shipping policy below to learn more about how we process and deliver your purchases.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
You will receive an email confirmation once your order has been placed and another notification when it has shipped.

Please note: During high-volume periods (such as holidays or sale events), processing times may take a little longer.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and order weight.
Estimated delivery times:

Once your order ships, you’ll receive a tracking number via email to follow your package’s journey.

Delivery times are estimates and may vary due to factors such as weather, customs delays, or carrier issues.

3. International Shipping

Yes, we ship worldwide!
International orders may be subject to customs fees, import taxes, or duties imposed by your country’s regulations. These charges are the customer’s responsibility and are not included in our shipping fees.

4. Order Tracking

After your order ships, you’ll receive an email with tracking information.
If you do not receive your tracking details within 5 business days, please contact us at admin@silkember.co.uk.

5. Wrong Address or Delivery Issues

Please double-check your shipping details before submitting your order.
Silk Ember is not responsible for lost packages due to incorrect addresses provided by the customer.
If your order is returned to us due to an incorrect address, we can reship it once additional shipping costs are covered.

6. Delays or Lost Packages

While rare, shipping delays can occur due to courier or customs issues.
If your order seems delayed, contact us at admin@silkember.co.uk, and we’ll do our best to help track it down.

7. Split Shipments

To get your items to you as quickly as possible, your order may ship in multiple packages. If that happens, you’ll receive tracking information for each package.

8. Contact Us

If you have any questions about your order or our shipping process, please reach out to us:
📧 admin@silkember.co.uk  
🌐 http://silkember.co.uk/