FAQ

1. What is Silk Ember?

Silk Ember is a modern clothing brand dedicated to creating stylish, high-quality pieces that combine comfort, confidence, and elegance. Our collections are designed to help you express your individuality effortlessly.

2. Where are your products made?

We partner with trusted and ethical manufacturers who share our values for quality craftsmanship and responsible production. Each piece is carefully inspected to meet our standards before it reaches you.

3. How do I find my size?

We include a detailed size guide on every product page to help you find your perfect fit. If you’re between sizes or need extra help, feel free to reach out to our support team — we’re happy to assist!

4. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shopify Payments. All transactions are secure and encrypted.

5. How long does shipping take?

Shipping times depend on your location:

  • Domestic (within [your country]): Usually 3–7 business days

  • International: Typically 7–14 business days
    You’ll receive a tracking link once your order ships.

6. What is your return and exchange policy?

We want you to love your Silk Ember purchase! If you’re not completely satisfied, you can return or exchange unworn items within 30 days of delivery. Please see our Returns & Exchanges page for full details.

7. How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number and link so you can follow your package’s journey.

8. Do you offer international shipping?

Yes! We ship worldwide. Shipping costs and delivery times vary depending on your region.

9. Can I change or cancel my order after it’s placed?

We process orders quickly, but if you need to make a change, contact us within 12 hours of placing your order. After that, we may not be able to modify or cancel it.

10. How can I contact you?

You can reach our friendly support team by email at admin@silkember.co.uk  or through our Contact Us page. We’ll get back to you within 1–2 business days.