Contact

We’re always happy to hear from you! Whether you have a question about your order, need help with sizing, or just want to share feedback — the Silk Ember team is here to help.

Customer Support

📧 Email: admin@silkember.co.uk
We aim to respond to all messages within 1–2 business days (Monday–Friday, excluding holidays).

Business Hours

🕒 Monday – Friday: 9:00 AM – 6:00 PM
📅 Saturday & Sunday: Closed (but we’ll get back to you as soon as possible on the next business day!)

Mailing Address

If you need to send us a return or written correspondence, please contact us first for the appropriate return address.

We’re Here for You

Your satisfaction means everything to us. If you have any questions, concerns, or suggestions, don’t hesitate to reach out — we’re committed to making your shopping experience smooth and enjoyable.